Mercer Health Right implemented HeWV in November 2007. I found that the NTTC staff did an excellent job evaluating the state of the clinic’s computer readiness and recommending the components necessary for successful adoption of the HEALTHeWV system. Training was completed on a schedule at our convenience and tailored to our clinic personnel. NTTC support during our “go-live” week was excellent and although the expectation was to process e-charts with a few patients a day, we accomplished documenting our complete day’s patients in e-charts from the first day. The support manuals were well written and answer many of the questions that occur during startup. NTTC telephone and help desk support have also performed superbly. Each week we become better versed in the intricacies of the system and realize the efficiencies provided through the use of an EHR. Our clinic could not afford to divert funds to purchase a comparable commercial system. We have a new nurse practitioner who has been working in a medium sized physician practice with an EMR and she finds HEALTHeWV to be much more user friendly. We are performing successfully due to the training, staff support, and software from HEALTHeWV.